Ampersand’s recent press coverage
Ampersand’s details preparation, attention to detail and interaction before and during our trip show exactly why good travel agents have a role in today’s internet/direct booking age. Shalmali was a delight to work with – before and during our trip.
Mr David Wallace, North India
Our 3-week tour of India was truly an experience which merits a debt of gratitude to you and your team. From the minute we were greeted in Delhi to the moment we left Mumbai we never wanted for anything. The care, security and guidance provided by your team were magnificent! We had no experience of Ampersand other than their reputation but since our return we have made everyone aware that yours is a first-class organisation! The in-country support team was faultless. Led by Mr Mohammed Nazim in Delhi they performed beyond expectation. Mohammed managed to work his magic in ensuring we always had the best rooms and tables where ever we went! It’s no exaggeration to say that we felt like VIPs, being welcomed by the Manager at all our hotels and even being welcomed by the Manager at the Oberoi Agra, and that was just for dinner! We always felt safe and assured that support was there, unobtrusively, in the background. The local agents and guides were also first class. A special mention goes to Parmod Singh, our driver, guide and friend! Parmod is a credit to your organisation, he lives to provide exceptional customer care and in doing so exemplifies the often heard but seldom delivered mantra ‘the customer is God’! We cannot speak highly enough of Parmod from his charming greetings and welcoming smile to his boundless enthusiasm for the 17 days he took care of us. There is no doubt in our minds that the tour would not have been the same without him. And finally, Jessica our thanks go to you for making the whole experience come to fruition in such a seamless manner. The destinations and duration recommended by you were just perfect as was your personal service. So, thank you for creating an unforgettable and spectacular holiday!
Mr & Mrs Lane, India
So many highlights to choose from! The accommodations were amazing. It was sometimes hard to leave and explore because I was happy to stay put and just enjoy my surroundings. Maya Villa was a highlight though… it provided a great break from the heat and I loved just hanging out in the hammock reading my book and watching the peacocks chase the cows. I wasn’t expecting it to be so great, which is probably why it was a highlight!
Krista Weir, Sri Lanka
Ampersand was the ultimate partner when planning our trip to the U.K. Ellie was incredibly attentive, and asked all the right questions and made the best suggestions to get us thinking about the destinations and activities we'd most enjoy. Their expert local knowledge made all the difference in planning a trip to a place we'd never been before. Looking back, we can't imagine doing it without them! Meticulously planned and perfectly executed, our trip was a 100% win. Thank you Ampersand!!
Mr Nadeau, England & Scotland
Without question, you put together the best trip I have ever taken. Everything seamlessly came together at all times. We were collected, organized and shown around like visiting dignitaries. The hotels were fantastic and the itinerary was just right. Everybody I know will hear about how amazing Ampersand is.
Leslie Siben, India
Ampersand organised an excellent trip to Northern India for us. We were welcomed by one of your representatives in each city we visited, confirming our itinerary and making sure we were content with the arrangements…. We would like to thank Catriona for organising and planning our travels and always answering all our queries promptly. The hotels chosen for us were all excellent and in such varied settings which, we much appreciated. Catriona is an excellent representative of Ampersand and we would not hesitate to recommend your Agency.
Peter & Catherine Hartley, North India
Catriona, we wanted to thank you again for all your assistance and advice in relation to our Sri Lanka trip, we really had the most wonderful time. We expected the trip to be a great one but I think it even surpassed our expectations! Sri Lanka is a seriously magical place and we feel like our itinerary meant we saw a great cross-section of it so we were able to fully appreciate it. All our accommodation was excellent, all the sightseeing and similar experiences were awesome. We realise we've already sung Naan's praises, but feel we need to reiterate that again! He really went the extra mile to make the trip extra special. We were astounded by (Naan our driver’s) level of knowledge (he's literally a walking encyclopaedia) and by how friendly, accommodating and professional he was. It felt like driving around with a very clever long-time friend! In terms of highlights (in no particular order), we especially enjoyed the safari in Minneriya, visiting the Temple of the Tooth, our stay at Taylor's Hill including a hike Dawn arranged up to James Taylor's bungalow (loved the personal atmosphere, staff were wonderful, loved the setting), and our stay at Amangalla (such a beautiful hotel and the staff were amazing).
Jane Favretto, Sri Lanka
I just wanted to say how impressed I have been by you and your company on helping us to plan and book our holiday. We have been on expensive and luxurious holidays in the past but the service and communication you have provided have far exceeded those offered by other agencies. Although we haven't yet been to India, I feel confident that we will have a fantastic time based on our experience in the planning process.
Shalmali, we had the most amazing holiday. Our driver, Kingsley, was just perfect for us, I was so relieved when I met him and we immediately felt safe and respected (which hasn't always happened as a single mum and 12 yr old daughter). Everywhere we stayed was beautiful and special in its own way, although Thotalaga was supreme and provided the most incredible level of service I've ever experienced, it was truly enchanting. Galle Fort Hotel provided the most amazing rooms I've stayed in anywhere. It was all worth every penny. Our game drives at Yala surpassed all expectations and Stewart, the guide at Yala, deserves a special mention for being most excellent. Everyone was so kind and so dedicated to making sure we had a fabulous and relaxed time. It really was the holiday of a lifetime. Prior to us leaving I wondered if I could have arranged it myself in quiet times at work, but as soon as we arrived I realised that wasn't the case. Thank you for such excellent recommendations and an itinerary that really made the most of the little time we had. My only complaint is that we didn't have another week.
Helena Wisden, Sri Lanka
We are exhausted but soooooo happy for the trip. It was amazing!! No words can describe the experience and the service provided by May, our guide. May went way beyond her duties as a tour guide and we can tell that she loves her job and helping others in her home country. As always Ampersand delivered high quality service and lodging. Thanks again for all your help to make such a memorable experience.
Tami Hiraoka - Burma