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Luxury cultural tour of China – an Ampersand client case study

We love receiving feedback from our clients. We have a ritual of gathering around to read our client feedback forms together when they are sent back to us – it is genuinely one of the most useful elements of our job. Although we always test our products first ourselves, the real proof of quality is when our clients come home happy. They almost always share their favourite experiences and hotels with us and shed light on the things they liked less, which is invaluable to us. We enjoy receiving their photos too… sometimes a photo is all you need to see how much they enjoyed themselves!

Two of our clients recently returned from a luxury cultural tour of China and very kindly agreed to showcase their photos and feedback here on our Blog & Facebook. We hope to have more client case studies to share with you in future. One of the most marvellous things about travel is sharing and receiving up-to-date tips from like-minded travellers...

Their itinerary summary:

Mr & Mrs Wright , Summarised Itinerary Copy

Click to enlarge 

Their China highlights:
"The Great Wall, the Terracotta Army and the smaller Terracotta Army, our cycling trip around the limestone mountains of Yangshuo, the boat trip along the Li river from Guilin - Yangshuo, the sidecar motorbike ride in Shanghai and the trip to the water village in Shanghai."

China Case Study The Great Wall Of China 2
China Case Study The Great Wall Of China 1
China Case Study Xian 1

Their hotels:

Hilton, Xi’an – "Great location within the city walls, no better than the average Hilton though. Excellent buffet and ice cream choice (and a chocolate fountain)."

Li'An Lodge, Longsheng – "Excellent given it is on top of a mountain and a real trek to get there. Very individual rooms – some twin, some double. The food is extremely good."
China Case Study Longsheng 3
Peninsula, Shanghai – "Outstanding, the stand-out hotel of the trip: the food, views, service and free international telephone calls were a highlight. There is even a nail drier in the room!"

Their guides:

Jerry in Beijing – "Extremely friendly, well-read and interesting company. He did his best to make us do as much as we could along the Great Wall."

Monica in Hangzhou – "Very enthusiastic and driven to succeed. Insatiable curiosity and good company."

Ricky in Guangxi – "A very likable guide."

Their favourite locations:

Longsheng – "Steep and uneven walling but the great views were worth the effort. There is only one rice harvest here, so the best time to witness the golden rice would be in August / September."
China Case Study Longsheng
China Case Study Longsheng 1
China Case Study Longsheng 2
China Case Study Longsheng 9
Guilin – "The river trip through Khushi hills to Fuli was excellent. Fuli village was very interesting."

Yangshuo – "The 'Impressions’ cultural show we saw was very impressive. Cycling was good fun, as was punting along the river."
China Case Study Yangshuo 1
China Case Study Yangshuo 5
China Case Study Yangshuo 6
Hangzhou – "West Lake is a great place to unwind. There is an interesting Buddhist monastery and good restaurants."

China Case Study Hangzhou 5
China Case Study Hangzhou 1
China Case Study Hangzhou 2
China Case Study Hangzhou 3
Shanghai – "We had a great trip on a vintage motor scooter sidecar through the Old Town, organised as a surprise for us by Ampersand"

China Case Study Shanghai 5
China Case Study Shanghai 2
To start planning your own tailor-made holiday to China please contact our China specialist, Mark on +44 (0)20 7819 9770 or To read Ampersand's client testimonials please click here.

I had a very lovely time and was looked after splendidly. My first visit to India could not have been better, save for being longer! But I shall return at some point and I shall look to you to make the arrangements.
- Matthew Nicklin, North India
Without question, you put together the best trip I have ever taken. We were shown around like visiting dignitaries, the hotels were fantastic and the itinerary was just right. Everybody I know will hear about how amazing Ampersand is!
- Leslie Siben, India
So many highlights to choose from! The hotels were amazing but Maya Villa was a highlight… I loved just hanging out in the hammock reading my book and watching the peacocks chase the cows!
- Krista Weir, Sri Lanka
Difficult to articulate just how good the service from you and your team really was. We know you will continue to do well and hope we have the chance to seek your assistance again before long.
- Mr & Mrs Manson, North India
Everything you did for us whilst we were away was hugely appreciated, and Ampersand has been exemplary in every way. I'll always recommend you!
- Mr Richard Stoughton, Sri Lanka
I thought the Ampersand team was outstanding. We couldn’t have hoped for anything more.
- Mr Geoffrey Johnson, India
We had a wonderful holiday - everything was perfect. Thank you for helping us to make a thoughtful plan to enjoy and make most out of our trip. The places we visited, the guides, the transportation and driver, the hotels selected... Everything was great!
- Jaime Benitez, South India
Ampersand’s details preparation, attention to detail and interaction before and during our trip show exactly why good travel agents have a role in today’s internet/direct booking age. Shalmali was a delight to work with – before and during our trip.
- Mr David Wallace, North India

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