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New Job Opportunity at Ampersand Travel: Team Support & Office Administration

New Job Opportunity at Ampersand Travel: Team Support & Office Administration

Ampersand Travel has been arranging the very best tailor-made cultural tours to Asia for the last 15 years. We are recognised worldwide for our unique approach to each and every client. The goodwill and longstanding relationships we have created and nurtured means our clients experience the country in a way that most never will. We are a team of 12 and all love what we do and take enormous pride in our work. We are fun and hardworking – there is never a dull moment! We are based in light and airy river facing offices that are a 3-minute walk from Vauxhall station.

You will enjoy a lot of variety in your role and will need to be flexible and demonstrate strong initiative within a fast-paced office. You should have good IT skills, be well organised and have a can-do approach to work. You must be kind, patient and helpful. Attention to detail is essential; one small mistake or overlooked detail could spoil a holiday. Our clients come from all over the world and expect the planning of their holidays to be as enjoyable, efficient and perfect as the holidays themselves.

We currently have a full-time role to fill:

Position: Team Support & Office Administration
Start Date: Immediately

Salary
: Based on experience + Travel Allowance + Pension + Company Bonus

Duties:
- Be the voice of Ampersand when clients and suppliers first contact us
- Answer the main office number, take messages and transfer calls
- Monitor web and phone enquiries
- Assist sales team by checking and preparing client itineraries
- Upload and format client itineraries on our mobile app
- Assist the sales team by booking & issuing flights prior to expiry
- Assist client with Visas
- Update the weekly sales board (clients travelling, departing & returning)
- Prepare Questionnaires and Welcome Home letters for clients
- Update website and CRM itinerary database
- Liaise with external IT Support & printer technicians
- Team Diary Management
- Assist Managing Director and fellow team members when needed
- Banking and post management
- Draft letters when needed
- Ensure that the office is well organised and tidy
- General office filing, scanning, printing, organising
- Keep an updated inventory of items in the office
- Manage office supplies and order when necessary

Requirements:
- Strong team spirit
- Caring and patient personality
- Fluent English both written and spoken
- Strong phone skills
- Excellent time management and prioritising skills
- Outstanding efficiency and organisational skills
- Attention to detail and a proactive approach to work
- Proven ability to take initiative and manage numerous tasks simultaneously
- Comfortable working as part of a small company in a fast-paced environment
- Strong working knowledge of Microsoft Office applications including Excel, Word and Outlook

If interested, please send a covering letter and your CV to info@ampersandtravel.com or call +44 (0)20 7819 9770



Everything you did for us whilst we were away was hugely appreciated, and Ampersand has been exemplary in every way. I'll always recommend you!
- Mr Richard Stoughton, Sri Lanka
So many highlights to choose from! The hotels were amazing but Maya Villa was a highlight… I loved just hanging out in the hammock reading my book and watching the peacocks chase the cows!
- Krista Weir, Sri Lanka
Ampersand’s details preparation, attention to detail and interaction before and during our trip show exactly why good travel agents have a role in today’s internet/direct booking age. Shalmali was a delight to work with – before and during our trip.
- Mr David Wallace, North India
Without question, you put together the best trip I have ever taken. We were shown around like visiting dignitaries, the hotels were fantastic and the itinerary was just right. Everybody I know will hear about how amazing Ampersand is!
- Leslie Siben, India
We have been on expensive and luxurious holidays in the past, but the service and communication Ampersand has provided has far exceeded those offered by other agencies.
- Susan Ford, India
We had a wonderful holiday - everything was perfect. Thank you for helping us to make a thoughtful plan to enjoy and make most out of our trip. The places we visited, the guides, the transportation and driver, the hotels selected... Everything was great!
- Jaime Benitez, South India
I had a very lovely time and was looked after splendidly. My first visit to India could not have been better, save for being longer! But I shall return at some point and I shall look to you to make the arrangements.
- Matthew Nicklin, North India
Difficult to articulate just how good the service from you and your team really was. We know you will continue to do well and hope we have the chance to seek your assistance again before long.
- Mr & Mrs Manson, North India

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